Refund & Return Policy
Return Policy
At Vivavoy, your satisfaction is our priority. If you change your mind, you can return any item (except pet food or perishable products) within 14 days from the date you receive your order for a full refund.
How to return an item:
Please contact our Customer Care Team within 14 days of receiving your goods to start your return process. You can reach us via our website contact form or email.
Return Conditions:
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Products must be unused, in their original packaging, and in a resalable condition with all tags and seals intact.
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Items must be returned within 14 days of contacting us.
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You are responsible for return shipping costs unless the item is faulty or incorrect.
Faulty or incorrect items:
If your order arrives faulty or incorrect, please contact us immediately. We will arrange for a replacement or full refund, including any return shipping costs.
Refunds:
Once we receive and inspect the returned item, we will process your refund to the original payment method within 14 days. Please allow standard bank processing times.
Non-returnable items:
Certain products, like perishable goods or customised items, cannot be returned unless faulty.
This policy is in line with your statutory rights